Review request
A review request is a message sent after a job asking the customer to leave an online review, sent to every customer rather than only the happy ones.
- review invite
- asking for reviews
- Google review request
Reviews are how many homeowners choose between local companies, so a steady stream of honest reviews is worth a routine: ask every customer, soon after the job, with one link.
Ask everyone the same way. Google's contribution policy says businesses must not discourage negative reviews or selectively ask happy customers for reviews, and must not offer incentives for reviews (Google maps user contributed content policy). The FTC's rule on consumer reviews, in effect since October 21, 2024, also bans fake reviews and paying for positive ones (FTC questions and answers).
- Send it the same day or the next morning, while the clean driveway is fresh.
- Name the crew: "Marco and Jay did your house today."
- One link, one sentence, no discount for a review.
Track it in Birdy
Leads, quotes, jobs and invoices on one customer record, set up with your own data.
Related
- FeatureFollow-upsFollow-up emails by pipeline stage, in a home version and a commercial version.Read
- FeatureCrew appThe crew's day on their phone: one next step at a time, checklists that can't be skipped, sign-off at the end.Read
- GlossaryBefore and after photosBefore and after photos are pictures taken on every job before work starts and after it finishes, as a record of condition and proof of the result.Read
- GlossaryCustomer sign-offA customer sign-off is the customer's confirmation, usually a signature on the crew's phone, that the job was finished to their satisfaction.Read
- GlossaryCRM (customer relationship management)A CRM is software that keeps every customer, lead and conversation in one place, so the office can see who needs what and nothing is forgotten.Read