A field service app that keeps crews on every step

The job screen opens with what the crew needs before anything else: the customer's own notes first (such as a gate code change sent from the portal), then the gate code, access notes, pinned notes and any badges such as Callback or Do not service. Then the steps.

1. On the way. The customer gets an "on the way" email at once (within your sending hours).
2. Start job. If you require the Before steps, Start waits for them.
3. The checklist, grouped Before, During and After. Steps can be a tick, a number with a unit ("oz per gal"), or a short note.
4. Mark done. If you require the checklist or the chemical log, Done waits for them.
5. Get sign-off from the customer, on the phone or by email.

Only the crew lead (and the office) moves a job's status. Techs tick steps, log chemicals and clock themselves in. Call and Text buttons open the phone's own apps, and the address opens the phone's maps app.

Yes. Attach checklists to services, categories or kinds of job, and set two gates: before Start and before Done. Each gate is Off, Remind ("2 steps aren't done. Start anyway?") or Require ("Finish 2 steps to start").

When a crew lead truly has to skip a required step, they skip it with a reason, and the reason goes in the job's history and the audit log. You see exceptions instead of guessing at them.

A ready-made pressure washing checklist is one click away. Before: walk the property, windows and doors closed, outlets and lights covered, plants wetted, vehicles moved. During: the chemical mix ratio. After: final walkaround, gutters and downspouts flushed, customer walkthrough. Edit it to match your own way of working.

In person, the customer types their name, signs on the crew lead's phone under "I agree the work is done", and taps Sign and finish. If they aren't home, they get an email asking "How did we do?" with Looks good and Something's not right. If they don't answer, it counts as accepted after 48 hours by default.

"Something's not right" emails the office and puts it on Today with a one-click Create callback. You can also hold invoices until the customer signs off.

Yes. Tap Log the mix on the job: pick up to five chemicals from your list, enter each one's ratio ("1:4" or "3%"), the gallons of mix, the temperature, wind and sky, and who sprayed it. Birdy works out the chemical gallons and cost.

Services marked "Uses chemicals" can require a log before Done. The office exports the whole log as a spreadsheet by date range, which is your record if a customer ever says a plant or a surface was damaged. More on soft washing.

• Today's jobs in order, as a list or a numbered map with the route.
• The week ahead and the last two weeks of done jobs. Future jobs are read-only until their day.
• The clock: clock in the crew, start and end a break, and "You didn't clock out on Tue" with a Fix it button. See time tracking.
• Their own pay so far this period, if you pay by the hour, by the job or by a crew split.

Birdy runs in the phone's web browser, and can be added to the home screen as an app icon. There is nothing to download from an app store.