Before and after photos
Before and after photos are pictures taken on every job before work starts and after it finishes, as a record of condition and proof of the result.
Also called
- job photos
- before/after pictures
- proof of work photos
They settle disputes ("that crack was already there"), show customers the result when they were not home, and make the best marketing a cleaning company has. Take them from the same spot and angle so the difference is obvious.
- Before: each surface to be cleaned, plus any existing damage up close.
- After: the same angles, in good light.
- Anything unusual: oxidized siding, loose shingles, stained pavers that will not come fully clean.
- Ask before using a customer's home in marketing.
In Birdy, photos in the crew app are coming soon. Until then, crews can keep using their phone's camera alongside the crew app's checklists, notes and sign-off.
Track it in Birdy
Leads, quotes, jobs and invoices on one customer record, set up with your own data.
Related
- GlossaryCustomer sign-offA customer sign-off is the customer's confirmation, usually a signature on the crew's phone, that the job was finished to their satisfaction.Read
- GlossaryCrew appA crew app is the phone app field crews use to see their day, get directions, mark themselves on the way, follow checklists, take photos and log time.Read
- GlossaryCallbackA callback is a return visit to fix or redo work from an earlier job, usually at no charge, such as a streak left on siding or a missed section of driveway.Read
- GlossaryReview requestA review request is a message sent after a job asking the customer to leave an online review, sent to every customer rather than only the happy ones.Read