Booking window
A booking window is the span of time a customer is told the crew will arrive, such as 8 to 10 AM, instead of an exact time.
Also called
- arrival window
- time window
- service window
Windows let the crew run the day's stops in the best order and absorb a job that runs long, while still giving the customer a clear expectation. Two-hour windows are common for exterior work; a narrower window is a service you can offer at a premium.
Tell the customer when the crew is on the way, and keep windows the same on the booking page, the confirmation and the reminder.
Track it in Birdy
Leads, quotes, jobs and invoices on one customer record, set up with your own data.
Related
- FeatureOnline bookingA booking page for your website that offers real open times and sends every request to the pipeline.Read
- FeatureScheduling and dispatchA day board with one row per truck, road routes on a map, rain-day moves and capacity at a glance.Read
- GuideRoute densityWhat route density is, how to measure it, what drive time really costs a home service crew, and practical ways to cluster jobs by area, day and plan.Read
- GlossaryRoute densityRoute density is how tightly a crew's jobs are packed together, measured as jobs or revenue per mile or per hour of driving.Read
- GlossaryNo-showA no-show is a booked estimate visit or job where the customer is not there or the crew cannot get access, so the time slot is lost.Read
- GlossaryDispatch boardA dispatch board is the office's view of every crew's day, by truck and time, where jobs are scheduled, moved and assigned.Read