Online booking software that only offers times you can keep
A booking page for your website that offers real open times and sends every request to the pipeline.
Live today, with parts coming soon · Updated
Four short steps
What do you need, where, when, and who. Built for a phone first, in your logo and colours.
Real open times
Quote visits come from each rep's hours and bookings, with travel time kept clear. Small jobs come from each truck's free hours.
Room for the phone
Online bookings fill a truck's day only to 80% by default, so the office can still fit in a call-in.
Half-finished requests kept
Someone who gave a phone number and left becomes a lead tagged "Booking page, not finished". They are never texted.
Your service area
List the ZIP codes you work in. Anyone outside sees "We don't work in 32901 yet."
Pick-a-time links
After a quote is approved, the customer picks their own day from windows the forecast doesn't put at risk.
Birdy gives your company an online booking page you can put on your website, link to or print as a QR code. Customers pick their services, where, and either a preferred time or a real open slot for a quote visit or a small job. Every request lands on your lead pipeline, and someone who gives a phone number and leaves still becomes a lead.
What does a customer see on the booking page?
- What do you need? Tick one or more services, with "From $149" if you show prices and "About 1 h 30" on small jobs. A bundle saving shows when their picks match one.
- Where? Home or business (a business request becomes a commercial lead), and the address.
- When? Either a preferred day and morning or afternoon, or a real open time, depending on how you set it up.
- Who? Name and phone, email if you ask for it, how they like to be reached, how they heard about you, and an unticked box to agree to texts.
The button says what will happen: Send request, Book it, or Ask for this time when you approve bookings first. The confirmation explains what happens next and, with an email address, sends a copy. You can send them to your own thank-you page instead.
Can customers book a real time online?
Yes, in slots mode. A customer can book a quote visit (in person or by phone) or a small flat-price job straight onto a truck, and Birdy only offers times that are really free.
How open times are worked out (defaults)
Quote visit
- Comes from
- Each rep's working hours, time off and appointments
- Rules
- 30-minute starts, 30 minutes of travel kept clear around in-person visits, at most 6 a day per rep
Small job
- Comes from
- Each truck's hours, minus time off and what is booked
- Rules
- Fills to 80% of the day, in your arrival windows
Both
- Comes from
- Your booking hours and days
- Rules
- At least 12 hours' notice, up to 14 days ahead
| Kind | Comes from | Rules |
|---|---|---|
| Quote visit | Each rep's working hours, time off and appointments | 30-minute starts, 30 minutes of travel kept clear around in-person visits, at most 6 a day per rep |
| Small job | Each truck's hours, minus time off and what is booked | Fills to 80% of the day, in your arrival windows |
| Both | Your booking hours and days | At least 12 hours' notice, up to 14 days ahead |
Two visitors can never take the same time: the second sees "That time was just taken. Pick another one." If you'd rather check first, turn on "Wait for our OK" and bookings wait on Today with Approve and Decline.
What happens when someone books?
A new lead appears on the lead pipeline, with the services picked and a value from your starting prices, assigned to the person you choose. It is linked to the existing customer when the phone or email matches. New-lead follow-ups start, an email goes to up to 10 people, and a staff alert goes up, so the clock on speed to lead starts with someone watching.
- A booked quote visit is on the rep's day and moves the lead along.
- A booked small job creates the customer and the job and marks the lead won.
- The source is the answer to "How did you hear about us?", so your source report stays true.
- Spam is held back with a hidden field, timing checks, rate limits and a bot check.
Can customers pick their own day after they say yes?
Yes, when you turn on pick-a-time. After a quote is approved, the customer gets a Pick your day link. The office can send the same link for any waiting job, including plan visits. It offers real windows from crew capacity, time off and blocked days, over the next 21 days by default, and leaves out windows the weather forecast puts at risk.
If nobody picks within three days, Today says "2 customers haven't picked a day". When they do, Dispatch shows "Megan picked Thu 9-11 AM".
How do I add online booking to my website?
Paste one line of code where you want the form and it sizes itself on the page, with no scroll bar inside it. Or link to the page from a button, your Google Business Profile or a social post, or print the QR code on yard signs, door hangers and truck wraps.
Coming soon
- Deposits paid online when booking
- Times ranked by the drive they add to a rep's day
- A service area by radius as well as ZIP codes
- Customers adding photos to their request
Not available today. We will say so here when it is.
Questions
Can customers book without calling?
Yes. They can send a request with a preferred time, or book a real open time for a quote visit or a small job, depending on how you set the page up.
Will online bookings overfill my trucks?
No. Small jobs only fill a truck's day up to the share you set, 80% by default, and quote visits keep travel time clear.
Does the booking page show prices?
Only if you want. It can show starting prices such as "From $149". The full price comes on the quote, built from your price list.
Do I need a website?
No. The page has its own link and a QR code. If you have a website, one line of code puts it on your page.
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See it on your own customers
Create your account. We set it up with you, with your customers and your price list, before your team starts.