HOA (homeowners association)
An HOA is the association that runs a neighborhood's shared areas and rules, and a common commercial customer for cleaning entrances, sidewalks and pools.
Also called
- homeowners association
- community association
- POA
- property owners association
HOA work is usually decided by a board and handled by a property management company. Expect a written scope, a fixed calendar, invoices that need a purchase order number, net terms and one payer for several properties or entrances.
HOAs are also good for route density: one community can bring many homes in a few streets, especially when residents are offered a group day.
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Related
- FeatureInvoicingInvoices drafted when a job is done, batch billing for HOAs, and reminders for late ones.Read
- FeatureService plansRecurring plans where every visit has its own services, signed by the customer.Read
- GuideSelling service plansHow home service companies build, price and sell service agreements and maintenance plans: what to include, visit rotations, discounts, renewals and the math.Read
- GuideGood, better, best quotesHow to use good, better, best pricing on home service quotes: what goes in each option, how far apart to price them, and how to present the three options.Read
- GlossaryCommercial vs residentialResidential work is for homeowners; commercial work is for businesses, property managers and HOAs, with different prices, scheduling, paperwork and payment terms.Read
- GlossaryNet termsNet terms are the number of days a customer has to pay an invoice after it is issued, such as net 30, common with commercial and HOA customers.Read
- GlossaryService planA service plan is a signed agreement for repeat visits on a schedule, at agreed prices, such as a house wash every spring and fall.Read
- GlossaryRoute densityRoute density is how tightly a crew's jobs are packed together, measured as jobs or revenue per mile or per hour of driving.Read