ServiceTitan vs Birdy
We make Birdy, so we are not neutral. ServiceTitan is a deep platform for large trades companies, with call booking, memberships, payroll and many add-on products, and for a big HVAC, plumbing or electrical company it covers far more than we do. Birdy is a much smaller product for home service companies that want to be working in it within days. Facts about ServiceTitan link to public sources, checked November 10, 2026.
By the Birdy team · Facts checked
Side by side
ServiceTitan sells three packages (Starter, Essentials and The Works), priced per technician and quoted on request, plus Pro products such as Marketing Pro, Dispatch Pro and an AI Virtual Agent. Its site lists HVAC, plumbing, electrical, roofing and other commercial and residential trades. A third-party estimate puts it at roughly $245 to $500 per technician a month, with a 12-month minimum contract. Its ServiceTitan Field iPhone app is rated 3.5 out of 5 on about 5,600 ratings (Apple App Store, third party).
Published prices
- Birdy
- Not published. Pricing is set when your account is opened
- ServiceTitan
- Not published; every package says Request Pricing. Third-party estimate: about $245 to $500 per technician a month
Contract
- Birdy
- Not published
- ServiceTitan
- Not published by ServiceTitan; a third-party source reports a 12-month minimum
Setup
- Birdy
- Import your customers and price list, set up crews, and start
- ServiceTitan
- Not published; a third-party source puts implementation at 2 to 12 months and $5,000 to $50,000
Built for
- Birdy
- Home service companies with a few trucks and an office, exterior cleaning first
- ServiceTitan
- Commercial and residential trades such as HVAC, plumbing, electrical and roofing
Leads and speed to lead
- Birdy
- A leads pipeline with your own stages, quote appointments and email follow-ups. Each lead shows how long it has waited, and Reports shows speed to lead and close rate by rep. A live speed-to-lead timer is coming
- ServiceTitan
- Call Booking is in every package; contact center and marketing tools are Pro products
Office inbox
- Birdy
- One Messages inbox with threads on the customer or lead, Assign, a Mine tab, Mark done, and search by phone or by what was said. Texting is being connected, so texts to customers are not live yet. An unassigned queue, claiming and a collision guard are coming
- ServiceTitan
- Not described on the pages we checked
Quotes
- Birdy
- Good, better and best options from a price list with minimums and bundles, signed online by the customer
- ServiceTitan
- Pricebook in every package; mobile estimates from Essentials
Scheduling and dispatch
- Birdy
- A dispatch board by truck and estimator, a map with road routes and drive times, and booked versus available hours per crew. No automatic route optimization
- ServiceTitan
- Dispatching and scheduling in every package; Dispatch Pro is a Pro product
Memberships and plans
- Birdy
- Service plans with services per visit, rotations and online signing
- ServiceTitan
- Customizable memberships in The Works
Field app
- Birdy
- A phone web app the crew adds to the home screen: on my way, checklists, sign-off, notes, chemical log and timesheets (before and after photos are coming). No App Store or Google Play app, and no offline mode
- ServiceTitan
- Native app. ServiceTitan Field: 3.5 out of 5 on about 5,600 App Store ratings (third party)
Card payments
- Birdy
- Invoices go out by email and are marked paid by hand when the check or cash comes in. Card payments are coming
- ServiceTitan
- Not detailed on the pricing page
Payroll and commissions
- Birdy
- Commissions, timesheets and a payroll hours CSV
- ServiceTitan
- Payroll management from Essentials; commission tracking and configurable payroll in The Works
Phone system
- Birdy
- Not offered. Calls stay on your own phone (the crew's Call button opens the phone's dialer)
- ServiceTitan
- AI Virtual Agent is a Pro product
Track record
- Birdy
- A young product, opening accounts a few companies at a time in November 2026
- ServiceTitan
- Large and long established
| Topic | Birdy | ServiceTitan |
|---|---|---|
| Published prices | Not published. Pricing is set when your account is opened | Not published; every package says Request Pricing. Third-party estimate: about $245 to $500 per technician a month |
| Contract | Not published | Not published by ServiceTitan; a third-party source reports a 12-month minimum |
| Setup | Import your customers and price list, set up crews, and start | Not published; a third-party source puts implementation at 2 to 12 months and $5,000 to $50,000 |
| Built for | Home service companies with a few trucks and an office, exterior cleaning first | Commercial and residential trades such as HVAC, plumbing, electrical and roofing |
| Leads and speed to lead | A leads pipeline with your own stages, quote appointments and email follow-ups. Each lead shows how long it has waited, and Reports shows speed to lead and close rate by rep. A live speed-to-lead timer is coming | Call Booking is in every package; contact center and marketing tools are Pro products |
| Office inbox | One Messages inbox with threads on the customer or lead, Assign, a Mine tab, Mark done, and search by phone or by what was said. Texting is being connected, so texts to customers are not live yet. An unassigned queue, claiming and a collision guard are coming | Not described on the pages we checked |
| Quotes | Good, better and best options from a price list with minimums and bundles, signed online by the customer | Pricebook in every package; mobile estimates from Essentials |
| Scheduling and dispatch | A dispatch board by truck and estimator, a map with road routes and drive times, and booked versus available hours per crew. No automatic route optimization | Dispatching and scheduling in every package; Dispatch Pro is a Pro product |
| Memberships and plans | Service plans with services per visit, rotations and online signing | Customizable memberships in The Works |
| Field app | A phone web app the crew adds to the home screen: on my way, checklists, sign-off, notes, chemical log and timesheets (before and after photos are coming). No App Store or Google Play app, and no offline mode | Native app. ServiceTitan Field: 3.5 out of 5 on about 5,600 App Store ratings (third party) |
| Card payments | Invoices go out by email and are marked paid by hand when the check or cash comes in. Card payments are coming | Not detailed on the pricing page |
| Payroll and commissions | Commissions, timesheets and a payroll hours CSV | Payroll management from Essentials; commission tracking and configurable payroll in The Works |
| Phone system | Not offered. Calls stay on your own phone (the crew's Call button opens the phone's dialer) | AI Virtual Agent is a Pro product |
| Track record | A young product, opening accounts a few companies at a time in November 2026 | Large and long established |
Which to choose
ServiceTitan is the better choice if
- You run a large HVAC, plumbing or electrical company with call takers, memberships and many technicians.
- You want call booking, marketing and an AI agent from one vendor.
- You need configurable payroll and advanced reporting that go well past what Birdy offers.
- You have the staff and the months to set it up properly and want the deepest platform available.
Birdy is the better choice if
- You run a few trucks and want to be working in the software in days, not months.
- You sell exterior cleaning, windows or other visit-based work with good, better and best quotes and service plans.
- Your office is two to five people who answer customers, and you want each thread assigned to one person.
- You want speed to lead and close rate by rep in Reports.
Is ServiceTitan too much for a small company?
Often, if you have only a few trucks. ServiceTitan is built for large trades companies: it prices per technician, says Request Pricing on every package, and a third-party source reports a 12-month minimum contract and implementation that can take months. A company with three trucks and two people in the office usually needs a smaller tool it can learn in a week.
If you are a large HVAC or plumbing company, the trade-off reverses: ServiceTitan's call booking, memberships, payroll and reporting go far deeper than Birdy.
How much does ServiceTitan cost?
ServiceTitan does not publish prices. The third-party estimates below have not been confirmed by ServiceTitan. Birdy does not publish prices yet: pricing is set when your account is opened.
Third-party estimates per technician per month (Projul, a competing vendor, page last updated October 2026), not ServiceTitan's own figures
Starter
- What ServiceTitan lists
- Dispatching, scheduling, call booking, invoicing, pricebook
- Estimate
- $245 to $300
Essentials
- What ServiceTitan lists
- Starter plus mobile estimates and payroll management
- Estimate
- $300 to $400
The Works
- What ServiceTitan lists
- Adds configurable payroll, advanced reporting, commission tracking, memberships
- Estimate
- $400 to $500
| Package | What ServiceTitan lists | Estimate |
|---|---|---|
| Starter | Dispatching, scheduling, call booking, invoicing, pricebook | $245 to $300 |
| Essentials | Starter plus mobile estimates and payroll management | $300 to $400 |
| The Works | Adds configurable payroll, advanced reporting, commission tracking, memberships | $400 to $500 |
How do I move from ServiceTitan?
Export what your current tool lets you export (customers, jobs, price items) as spreadsheet files, then upload them in Birdy under Settings, then Import. The importer guesses each column from its header, you fix any guess before anything is saved, duplicates are matched, and past jobs arrive as history. The steps are on the switching page.
Check your ServiceTitan contract's end date before you plan the move, so the two overlap only as long as you want.
Sources
Checked November 10, 2026. Other companies' figures are theirs, as published.
Questions
How much does ServiceTitan cost?
ServiceTitan does not publish prices; it quotes per technician. A third-party estimate puts it at about $245 to $500 per technician a month depending on the package, plus implementation. Ask for a written quote with the contract length.
Is Birdy a ServiceTitan replacement for a large HVAC company?
No. Birdy has no call center, inventory, purchasing or configurable payroll. It is built for smaller home service companies, exterior cleaning first.
Is this comparison independent?
No. We make Birdy. Facts about ServiceTitan link to public sources, checked November 10, 2026, and third-party estimates are labelled as such.
Related
- FeatureScheduling and dispatchA day board with one row per truck, road routes on a map, rain-day moves and capacity at a glance.Read
- FeatureReports and speed to leadSpeed to lead, close rate, money, what's owed and how the crews did, with every number clickable.Read
- FeatureSales commissionsCommission plans per rep or per role, earned when the invoice is paid, with statements and clawbacks.Read
- GuideSwitching field service softwareStep by step, how to move a home service company to new field service software: what to export, how to clean data, when to cut over and what to tell staff.Read
- GuideSpeed to leadWhat speed to lead is, what the lead response time research shows, a good target, how to measure it in business hours, and how a busy office keeps it low.Read
- ComparisonHousecall Pro vs BirdyHousecall Pro compared with Birdy for home service companies: published prices, the office inbox, speed to lead, plans, payments and switching. Dated.Read
- ComparisonFieldPulse vs BirdyFieldPulse compared with Birdy: who each is for, projects, inventory, maintenance agreements, add-ons, pricing and switching. Public facts, dated.Read
- ComparisonServiceTitan alternativesServiceTitan alternatives for companies with a few trucks: who each option is best for, published prices, setup time and switching. Checked November 2026.Read
- ComparisonField service software for small businessField service software for small home service businesses compared for 2026: criteria first, then who each option is best for and its price. We make one.Read
Switching is easier than it looks
Export your customers and price list, and we bring them over with you: duplicates checked, every change shown before anything is saved.